Quality management and control processes

Quality management and control processes

Managing and overseeing an infrastructure project supply chain network can be challenging and is at the risk from two main dangers; financial loses and project inefficiency. In order to guarantee quality management of these two aspects, a company or an individual needs to work with a system that is reliable and efficient. No wonder Burtonshaw-Gunn (2009) says that project management can be very risky especially when a company is dealing with multiple stakeholders. The more people involved the high number of risks is being faced especially when there is no reliable mechanism to control the project. In order to be successful quality management and control processes need to be implemented and this has to be done by first assessing the logistics involved in the project in order to establish an efficient outcome.

Life-Cycle Management System and Risk Analysis

Any construction project is an undertaking that has a defined time, budget as well as resources. It has a beginning and an end as well as a projected execution cost. Project objectives are attained through the management of the poet. The main components of project management are: project initiation, planning, monitoring, execution, inspection and completion.  A project is always carried out in particular surroundings which are categorised into further and close surroundings. The surroundings are in constant interaction with the project. One of the possible consequences of the interaction is the interference of process of execution and we can refer to them as risk factors. A required measure, resulting from the recognition of this fact, is the identification and the quantification of risk, which form the basis of a risk management process. One of the most efficient processes that are used to manage and control risks is the Life-Cycle Management (LCM) framework. A research done by Zou et al (2008) aimed at coming up with a life cycle risk management system for public private partnership infrastructure projects. From the findings of the research, the system lead to the attainment of value for money and an equilibrium of interests among the different stakeholders which included the public as well as the end users. The research found that efficiency in the different processes can only be attained by identifying the possible risk, assessing, allocating and managing them from a perspective of a life cycle perspective and balanced the interests of all the stakeholders.

A different research done by Guo & Skit more (2009) supports this mechanism. The researchers recognize the fact that Life-cycle management have been used in the management and control of many construction projects as a way of reducing whole life cost, risk, and time as well as improve the quality of services to owners. Nonetheless, the research finds challenges in using this system. Majority of people lack enough information as well as effective information sharing platform and therefore the system has not been effectively used in the recent years in the construction industry. Fortunately, the researchers recommend a virtual prototyping (VP)-based platform for communication and collaboration. 

TQM and Fuzzy Expert System

Majority of the construction projects may be similar to other pre-existing projects that have already been accomplished or in progress. It is possible to develop a management system based on a parallel project done by the same company or a different company. The advantage of working with such a system is that the current system is at a better position to counter the risks and improve the quality based on the failures of the initial project. According to Fayek & Rodriguez Fuzzy Expert System is a model that can be used by construction companies to assess the quality of infrastructure and construction projects at the initial conceptual cost estimating stage. This is generally based on the extent to which a project shows the ideal connection and relation between the quantities as well as costs of each of its components, and then compared to an ideal existing project that resembles the requirements of an organization. The output of the model is a quality score that can be used to compare a project against others in an organization. The system is intended to be used by companies especially in the project planning phase in order to facilitate the identification of potential scope as well as design deficiencies. 

Every company has its own culture, behaviour as well as attitude towards its services to the customers. Regardless of all these, the common factor among all businesses is to meet customer needs as well as satisfaction.  One of the most sort aspects of service delivery among customers is quality. The construction industry is no different as customers are satisfied when the completed work is of high quality. As part of project management, companies work hard to ensure high quality service delivery. The use of Total Quality Management (TQM) is one of the most effective models. TQM is comprehensive management system that can be utilized horizontally in an organization with aim of enhancing quality and productivity of the organization. A study done by Koh & Low (2010) was aimed at identifying the different stages that TQM can be implemented from. In the research, different elements of implementation were identified. The elements are top management leadership, people management, customer management, supplier management, process management, quality information management, continual improvement and organizational learning. Among these, it was found that top management leadership and customer, process management were implemented at a higher level than the rest of the remaining elements. However, quality information management was implemented at the lowest level.

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