Patient satisfaction is based on clinical outcomes and is measured by how patients view the treatment, convenience, and communication they receive. The clinical outcome should be respectful and both patients and their families should feel that they received the treatment they desired.
Statement of the Problem
Since the effectiveness of a given health care intervention may differ substantially from the perspective of the giver or patient, a question arises as to whether the health needs being met. There exists a problem on whether the burden of the disease on the client’s quality of life has been minimized and if so was the care process satisfactory?
Phenomena under Study
This paper seeks to study patient satisfaction and the impact of clinical outcomes to identify the gaps in the current knowledge base and thus give future direction on patient satisfaction. It is also important to look at the relationship between patient needs, the quality of life and satisfaction.
Glickman, S. W. et al. (2010), upon conducting a study on patient satisfaction on how it relates with clinical quality and inpatient mortality found out that patient satisfaction for people with acute myocardial infarction is tied to improved adherence to guideline as well as decreased mortality rates. Zgierska, Rabago, and Miller (2014) found out that the use of patient satisfaction survey may lead to job dissatisfaction, inappropriate clinical care, and attrition among some physicians. Garcia-Gutierrez et al., (2012), on the other hand, indicate that satisfaction with cataract extraction is related to clinical outcomes and patients’ expectations of their visual function improvement.
Research Gap and Future Directions
There exists a gap on whether researchers value comfort more than clinical outcomes in patient satisfaction surveys. However, satisfaction is subjective and different people hold different opinions on the issue. There is a need for researchers to investigate the methods that use patient care experience measures to enhance healthcare giver satisfaction, evidence-based clinical practice, and patient centeredness.